Appointment Booking Made Easy: BookThatApp FAQ and Beyond

If you are on BookThatApp’s Premium plan and above, you can use the deposit function to capture a partial downpayment or add a security bond to any rental to be used for late fees or damages.

Yes. Shopify supports the use of gift cards that you can sell to your customer. The person booking can apply or use the gift card in the Shopify checkout process.

No. If you are taking bookings for appointments and do not charge for them, we have an embedded booking form that bypasses the cart checkout process. We also now support bypassing the checkout process with the appointment widget.

The answer to both is yes! Product variants can be created to provide the rental and purchase options, and in the product configuration in the app, a setting can be enabled to prevent the booking calendar from displaying for the purchase option. 

Rental & Non-Rental products: The way the app works is that if a product is added to BookThatApp, the booking widget will appear. The standard Shopify product page appears if the product is not added to BookThatApp.

Rent & Sell the same product: Create two variants in the Shopify product page setup: Sell and Rent. Next, look for your variants in the BookThatApp product page setup. Next to the variants, you will see a tick box called "Hide", Select this box for the Sell variant. When this variant is selected, the booking form will not display.

Yes. You can do this by setting up a variant for purchase and rent. In the BookThatApp product configuration screen, you can indicate that certain variants be ignored by selecting the Hide checkbox. When one of those variants is selected in your online store, the booking fields (date/time) are hidden.

Yes, BookThatApp supports this functionality. You can set Future days on the product configuration pages found in the BookThatApp admin.

BookThatApp has an ‘Operating Hours’ setting that lets you set the days and times to accept bookings. The app also has a Blackout feature which lets you restrict individual days such as public holidays and vacations. It also offers a lead and lag time that allows you to add time before or after a rental to allow for shipping time or time needed to get the product ready for the next booking.

Shopify collects payment as the last step in the order process.

With BookThatApp, Shopify manages the checkout and payment processes.

No, BookThatApp doesn't support recurring appointments as of today.

Unfortunately, no. Your customer must access the Shopify product page to complete the booking process. However, it may be possible to redirect your customer to the corresponding Shopify product page by adding the "Add to Cart" buttons on your social media sites.

To place a test booking or order, you can either create a manual booking in the app admin or create a Shopify test order using a bogus gateway.

To cancel a booking manually, you can open the booking from the booking overview calendar or the Runsheet and hit delete.

The associated booking will be deleted if you cancel an order in Shopify. If you refund the order, then the booking remains, as you may want to refund the customer's money but still provide the service.

You can view your bookings by month, week, or day using the Calendar view in BookThatApp admin. A 'Run Sheet' report also presents your bookings in a single-page summary for a set day or over a selected period.

The customer receives an order confirmation from Shopify. In our app, you can select Notifications and enable a confirmation email if you would like to send out a notification from the app, which includes all the booking details.

If a booking is changed after the order is placed, you can send out an email from BookThatApp with the new date and time. Additionally, a reminder email can be configured to be sent before the event date.

BookThatApp uses the Shopify order payment method to determine if an order is reserved or confirmed.  If you have set up your store to “authorize” payment, the booking will show as reserved in BookThatApp.  If you set up your store to “authorize and charge” payment, the booking will show up as confirmed in BookThatApp.  

If you choose to “authorize” payment, then once you have “accepted payment” in Shopify, the booking status in BookThatApp will automatically change from “reserved” to “confirmed.”

Yes. Go into the booking calendar, select the relevant booking, and choose edit.  You can then update the date and/or time of the booking. You can also email the customer confirmation of the new booking time. (Note: the order in Shopify will reflect the original date/time).

Yes. When the order is placed, the date and time (if applicable) selected by the customer appear on the order screen.

When a booking date is chosen on the store, real-time availability for the product is verified with BookThatApp. If the time is available, the slot will show as available. If the time is unavailable, it will be grayed out and unable to be selected.

Once the order is processed, Shopify will capture the payment and send the customer an order confirmation. BookThatApp then creates a booking for the products in the order. This booking will then display in the Booking Calendar in BookThatApp, and the booking date and time will show as unavailable in the Shopify store for future bookings.

If an order is canceled, the booking is also automatically deleted from BookThatApp (BTA).

BookThatApp seamlessly integrates into your online store as opposed to taking you to another site or showing a popup window that doesn't look like your store. When you first access the app, you will reach the Installation Wizard. This tool will walk you through the entire process, from product creation and configuration to the setup of your widget. 

If you require more than 1 widget, you can repeat the process as needed or access Widgets in the app and select the Create Widget button. 

While we recommend the widgets over the classic forms, if you decide to use a classic form, you will want to select Installation-> Booking Forms in order to reach the install steps. Unlike the widgets, you will need to modify your theme's code with the classic forms.

BookThatApp is perfect for any online business on Shopify where you need to take bookings. It can range from product rentals to appointments, to classes, tours, and more. Learn more about different industries and businesses that use BookThatApp.

Anyone, anywhere in the world can use BookThatApp as long as one is on Shopify. Merchants from over 30 different countries use BookThatApp today, including the United States, Canada, the United Kingdom, almost all European countries, Japan, Australia, New Zealand, UAE, Gulf Nations, African Countries, South American Nations, Caribbean Island Nations, Singapore, Hong Kong, China, India, and more.

Hotels can use the app to book their accommodations. Restaurants can use the app to take table reservations.

Businesses can use the app to facilitate the booking of their courses, while service-type bookings, such as consulting, can take appointment-type bookings.

These types of businesses can use the app to book their scheduled events. They can also use the app to book out a workspace for an individual or to a group.

Spas and salons can use the app to take appointments. They can also use the app to take bookings for any styling courses that they may want to provide.

These types of businesses can use the app to book appointments.

Rental businesses can use BookThatApp to seamlessly add a booking widget to the product pages in their stores. These bookings can have set durations, or the customer can select a date range of their choosing.

Events and tour businesses can use the app to book tickets for their event.

Yoga studios and gyms can use BookThatApp to book 1-on-1 sessions and group classes.

The simple answer is if you are on Shopify and need an appointment scheduling solution, BookThatApp is for you. Here are a few industries and businesses (but not limited to) that use BookThatApp:

1. Classes & Courses: Art classes, music classes
2. Rentals: Sports item rentals, party rentals, equipment rentals, dress rentals, product rentals
3. Beauty & Wellness: Spa & salons, barber shops, hair salons, beauty salons, nail salons, massage, meditation
4. Sports & Fitness: Fitness studios, personal trainers, gyms, golf classes, yoga studios
5. Hotels & Restaurants: Table reservations, room reservation
6. Medical & Health Services: Counseling, dentists, acupuncture, chiropractor, psychologists, physiotherapist/physiologist
7. Professional Services: Consulting, coaching, cleaning, plumbing, handyman, deliveries

Do you belong to one of these industries or businesses and looking for a booking solution? Try BookThatApp for free.