The Voice of Booking Success: BookThatApp's Customer Reviews
Discover why over 8000 Shopify merchants in rentals, beauty & wellness, medical services, events & tours, professional services, and more trust BookThatApp for seamless appointment bookings. Learn how BookThatApp elevates their booking experience.
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Trusted by amazing and fast-growing Shopify brands worldwide
Featured Review
Firstly, if you've got appts, rentals, etc, to book - you know my pain. It's SO lovely to have it all tied into Shopify, but choosing the right app is OVERWHELMING with A. so many apps and B. SO many with good ratings.
I'm a super type-A gal who created a whole spreadsheet trying to organize the madness as I tested. I looked outside of Shopify as well - and other platforms are ultimately complicated, and I'd rather have it tied into Shopify. I searched and searched and went with BTA about 3 years ago. My business expanded this year, and my circumstances got a little too complicated for their app - but guess what... it was also too complicated for EVERY other app I SPENT 40 HOURS TESTING, RESEARCHING, ETC. So take my word for it... Overall, I think BTA's features are very robust, possibly one of the most robust apps out there, and they are very helpful. There's one I think that would go toe to toe with, but the price point of that competitor is 4X that of BTA, so why bother?
BTA is really helpful with customer service. The only struggle is sometimes it's really hard to explain everything via email, and there are some disconnects - but eventually, we all get it together. There are some disgruntled folks in these reviews, and I can say... I'm not always the most patient person... and I think at the end of the day, they'll match your energy. If you get irritated and short with them when all they really are trying to do is help, you'll have a subpar experience. Try to take a breath and know they really do want to help.
In 3 years, I only had one glitch that caused some booking troubles. They got to it as fast as they could. Of course, I wanted it fixed IMMEDIATELY, but, being part owner of a tech company, I know it takes time to figure out a bug and implement a solution. Even Instagram and Amazon go down, we can't expect perfection - but one glitch in 3 years is pretty dang good!
Finally, if you are a design nerd like me... you might be fooled by a few other app options that just look soooo cool and pretty. haha. Trust me, the functionality is just not there. I feel bad mentioning this, but I want this to be an honest review. Plus, I know it is a selling point for a lot of people - myself included. I almost switched because another app was prettier. At the end of the day, it just wasn't QUITE up there with BTA.
At the end of the day, I choose BTA for functionality, price, and the fact that I have weird booking circumstances, and they walked me through setting things up to finagle it to work for my needs. With an app SO robust, there's bound to be confusion - it's not like we customers wrote the code! I say this because you will have questions... probably lots of them, and they WILL be there for you as a partner.
If you want more findings from my search :
- BTA allows you to create booking fields, and it's more customizable than any other app I've seen in this regard (again, one other goes toe to toe, but for 4x the price)
- BTA's notifications are robust and better than most... and it's included in the price! Other apps have you alter liquid theme files, and I hate doing that personally.
- The bookings calendar and elements are customizable, and you have more options with how to display things than with other apps
- Their customer RESCHEDULE/CANCELLATION FEATURE IS PURE GOLD! Many apps do not have this.
- I like that they have a different website login, so I don't have to pay for a bunch of staff users on Shopify - they can log in there to check customers in, etc. Other apps all have them log in to Shopify, which I don't like for a number of reasons, one being the cost.
- The multiple ways you can set your hours, blackouts, etc, make it really great for complex calendar/availability situations.
- Once you get a few products set up, it's really easy to go from there.
- I wouldn't waste your time poking around if you're confused - out of the gate, just shoot BTA an email and give them your specific user case with as much detail, and honestly, just let them tell you what you need - you'll save yourself a lot of time.”
“Comparable booking apps cost $600/month. BTA has almost everything. It takes some work to take advantage of all the features, but Support from BTA is fantastic - quick to respond and very effective and helpful. With other apps, almost every little additional feature costs extra-not with BTA. The world needs more companies like BTA!”
“This app is awesome. It is the main app that drives our website. We love the functionality of any kind of booking capabilities. I looked at 7 other apps, and all of them were clunky, not working right, or did not deliver on the functionality.
BTA clearly know what they are doing. The tech support is just top-notch. I had so many questions and requests, and they were able to solve all of them (mostly due to my misconfigurations from so many options that are available). They were able to find conflicting code with other apps/themes that made life so much easier. This app/company rocks.”
“So far, this app is doing everything we want it to be doing. We are using it now for equipment rentals both off-site and on-site. We use it for scheduling and posting our group classes, and we are just starting to use it for private lessons. Support has been helpful. When I get stuck setting something up, they have helped within an hour, even on weekends. Very happy with this and plan on implementing it.”
“I had a bit of an issue with the app's functions, BUT the support team was efficient in addressing any problem I had! Friendly, quick, and able to not only fix my issue but also guide me in better understanding the app to avoid any future confusion.
That said, my issue was a bit more in-depth than what I normally work on within the app. From creating appointments to searching past customers to customizing the schedule for more specific days is so convenient to control from the same app. This calendar is by far my preferred app to any other method I've used in my seven years of admin work.”
I checked them all out. BTA has a great interface to set up your bookings. Integrates flawlessly with Google, and most import works perfectly with our theme. Something I can't say for the others. All around a great app.
If that's not enough, they have one of the best support teams anywhere. Responsive to all inquiries with quick fixes. Very comforting when you rely on the app to run seamlessly.
“We use this app to set up a reservation system for a clothing shop. Great service and quick response! Every time we need help with setting up the widget or configurations, they are always there to fix problems for us. Also, thank you, Albert, for the fast responses!”
“This app covers a lot of options. If something isn't working the way you expected, just as the support team. they're very knowledgeable about their product and, in my experience, are quick to respond and help you fix up your errors!”
“Using this app to book private groups as well as classes for a yoga studio. Top-notch support. Saved me hours, and we ended up with exactly what we wanted.”
“Great app. Great Customer Service. Totally recommend it. You can make a lot of different types of bookings that share resources between them.”
“Great App! Does exactly what I need it to for my Candle Making Workshops. And anytime I have had questions, the quick response time is fantastic.”
Experience The Difference
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“The teams are great and available to respond to needs and questions. Thank you to the teams for their rapid response.”
“Wow die App kann so alles abbilden was man sich nur vorstellen kann. Leicht auf zu setzen mit top Anleitungen und Dokumentationen. Das beste ist aber der Support vom Team selber, hilft einen sehr schnell weiter. Top.”
“Ignore bad reviews. If you are not experienced enough to use the app, it is not the developer's fault. A good app covers a lot of topics that customers often have to deal with when a small business owner doesn't take the time (or use the tool) to make purchases easier. This app IS THE ABSOLUTE BEST if you're wanting to do product rentals and other appointment/booking style functions on your Shopify site. If you go elsewhere to add rentals/bookings, you'll come back to this app, trust me, that's what happened to me. My favorite features include being able to have my assistant manage orders from a separate login through a URL and being able to list products for sale as well as for rent in the SAME listing! LOVE, LOVE, LOVE! Support is wonderful too. Give it a try, you won't regret it.
“I work for a not-for-profit, and we use BookThatApp for various programs requiring simultaneous bookings. This is a powerful tool with a long learning curve, but Rob B. was incredibly helpful in teaching us the intricacies of the back end of the software. We were really grateful that he was so personable and would often link us to a written confirmation of what he had just mentioned, so we know in stone what we were looking for. We were able to work with BookThatApp's many different tools (which I have come to learn are still being updated and developed into things that are even better) and save money. Thanks, Rob and BTA!”
“So far, this is one of the best apps that I've used in Shopify. It was a last-minute add-on for a very large event that we are doing, and the awesome customer support made it totally stress-free. It does exactly what we need it to do and more.
I wouldn't hesitate to recommend this app to anyone. Thanks guys, for the super quick service!”
“Just Fabulous. It works so well for us to get students to book courses online with no administration intervention. Allows multiple payment options to work seamlessly with the booking.
Took a little while to iron out some display options, but now it's how we like it. Great support too. Great App. Get it if you need to sell courses and book online.”
“We plan to use this app to book studio classes, and we have had nothing but a great experience with the customer service team any time we have questions. Rob is the MAN! Very on top of his work. Stand by the app so far, simply on the fact that it is so EASY to use and EASY to ask questions.”
“We have been using BTA since 2019, and it has been meeting our needs for appointments, classes, and events. When we need help with a technical issue, the support time is always prompt and helpful.”
“We're using BTA for over a year now, and we're extremely happy with its functionality and possibilities. Support is very helpful, and they take care of problems really fast.”
“Very helpful customer service. I was helped by Albert. He immediately fixed my issue and did so with ease and in a timely manner. Would highly recommend it!”
Streamline your appointment bookings effortlessly with BookThatApp
“Great app to plan your appointments. If I had any questions, it was answered very fast, and the experience with the support chat is great so far!”
“Soporte de Bookthatapp tiene muy buena disposición para solucionar los problemas, aplicación muy fácil de entender y administrar. Gracias!”
“Es la mejor aplicación de reservas, la atención es impecable y ágil, te solucionan todo rápido, es fácil de utilizar y estoy feliz.”
Brilliant app and essential if you are a rentals business. Their service is also first class. Always very responsive and helpful!
“de app werkt prima, de helpdesk reageert erg snel. tot nu toe erg tevreden. wij verhuren LEGO en waren al lang op zoek naar een goede app. die hebben we nu dus gevonden.”
“We needed this app for our power tool rental website, and I had a hard time figuring out how choosing a date range would change the price according to the number of days. I started the online chat in the app, and 3 minutes later BookThatApp fixed it. This app is just what we needed, and it works perfectly.”
“We've been using BTA in our tourism business for a while now, and it's great. Backend takes a little learning, but the support team has always been friendly and super quick to reply.”
“Great app for taking table reservations across multiple cafes on our website. Easily customisable with lots of features. Rob, the developer, is always on hand to help and quick to respond. I would recommend it and happily try any other apps from this developer.”
“Using this app for rental. I didn't fully understand everything. So, I reached out for help and got all my questions answered. Made it really easy and I'm happy with the outcome.”
“Very powerful software that can be used in a lot of different ways. We used it to create a table reservation system and also events. A big thanks to the customer service team who were great about helping us get it set up.”
Experience The Difference
“This app is PERFECT for my online group and private Zoom classes! The integration of booking and Zoom links is exactly what I was looking for and fits my site theme beautifully. AND THE CUSTOMER SUPPORT IS AMAZING. So fast, responsive, and attentive. 100% GO FOR IT!
“I use this app for my dress rental platform and it is a little tricky and scary at first but I immediately contacted the helpline, and Rob was absolutely amazing and he responded so quickly and this app is just amazing and so are the people. Totally recommend. 10/10.”
“We're using this app in order to have a calendar on our website so our clients can choose a date & time for the tours we sell. The functionality of the app is very good, in fact, I do not recall any downtime at all in more than 2 years that we have been using the app. I'd also like to give a special shoutout to Rob who has been helping us out on various occasions when we had technical issues. Fast and friendly support, keep it up, guys!
Also wanted to give a shoutout to Gavin from the Bookthatapp team who went above and beyond to help us with an issue we had in our template that was not related to Bookthatapp. Excellent work from the entire team!”
“Customer care is very great!! App integrated perfectly on my store with Rob’s support. The best app for booking.”
“A great app for rentals. User-friendly and customer support is very helpful and answers quickly. I recommend it!”
“Surely the best app for bookings on Shopify. Bookthatapp offers many options, this is perfect for specific booking needs. The different solutions offered are very complete and well thought out. In addition, the support is very helpful and responsive.”
“So far should be the best option for appointment booking Shopify application. Their Technical Support Rob is very supportive and responsive!”
“We had been selling "Open Admission Tickets" to our museum from our Shopify shop but the fact that the visitor numbers were growing exponentially required us to have a Bookings Engine to manage the number of tickets and set capacity limits for each date and timeslot.
BookThatApp was bolted onto Shopify and the existing product template page was enhanced as a result. The customer can now immediately see the availability and the choice of what Tour to go on is now being managed by the customer rather than our staff having to hide tickets from our Shop when it's full (messages shown to customer during the booking process guide customer into choosing different date or time).
Our staff now have an immediate overview of "who’s coming in when". We love the many different setup options to deal with the many variant options and when we had to close the museum for public tours in the coming months due to a private hire event, we were able to "BlackOut" all tickets online for the day in a matter of just a few clicks in the BookThatApp admin ... Happy Days! As a result of the operational ease of this, we have reduced the ticket prices for online purchases only and have been able to reduce the queues at the tills in the museum since more and more people are pre-booking online now.
Christine and her team have been very helpful in the implementation process while working with our web developers for the Shopify shop and whenever help was needed, we always got immediate support.”
“The customer service is AMAZING. always available and with an almost immediate response. For me, this is very important as I'm the only person in the startup. So I always look for true and close partners. BTA helps to organize all the rentals that we receive, and when we'll be bigger, I know I'll take much more from BTA. thank you all!”
“Great App and amazing customer service. Always respond immediately, and the app has been amazing for the last 5 years, helping us with thousands of bookings. Thanks, BTA team.”
Streamline your appointment bookings effortlessly with BookThatApp
“Fantastic support, superb features. One-stop solution for all renting portal needs... I will recommend it for sure.”
“I used this app for more than a year, and it definitely meets my store needs. There are not so many apps to allow certain functionality, especially for renting products. The team has been fully supportive so far! Thank you, guys!”
“Makes scheduling easy & at your fingertips. Easy to navigate, avoid conflicts and block out dates.”
“We added this to our site and are excited to have the ease of use with rental bikes, skis, and more. Their technical support was excellent to dial in our product pages too. Well worth the $25.”
“This app has helped us to easily use Shopify to book all our Christmas online events with multiple dates and timeslots. it is easy to set up and the support team is super responsive and helpful. Highly recommend.”
I have been using BTA for about 3 years now and it has only become better and better! I rely on the calendar to view my bookings daily, it's like having a PA. The app is seamless, easy to use, and customer friendly, I use it for both product hire bookings and appointment bookings - it can suit a range of needs. Highly recommend this app for any hire or booking-based businesses.
“BookThatApp is unique for websites that require specific rental solutions. I have tried out several other apps but they do not meet the required needs as they have quite limited options in my opinion. I am very pleased with the team behind the APP - they respond fast and have patience in letting one understand their product. Much appreciation and thanks for making my website work out so well!”
“I have had the very best experience with BookThatApp. The customer service is superb & I cannot recommend BookThatApp enough. Everything was up & running within hours. Thank you for all the support & great service your App provides.”
“Really powerful booking system with a lot of options for a good price. Best of all is their great support that replies within hours, sometimes minutes!! Always solving-oriented and friendly!”
“Been using this for a while and it works well for me. Their support is also very good! I recommend it to businesses that require bookings.”
Experience The Difference
“Great app. It works great. Also a big thank you to the developers who helped me integrate the app into my store.”
“We are a Ski rental shop. We have chosen to use BookThatApp to manage our online bookings. Our store is still in construction but after several tests, the app seems to work very well and corresponds to what we are looking for. The most remarkable thing is the great customer service, efficient and fast response. Many thanks to Rob for his support during the setup process. We recommend it!”
“Great solution! It blends so well with Shopify, great support. What more can you ask for..? :)”
“Excellent customer service. Rob was super responsive and efficient when dealing with questions I had about the app. Our business is on hold until November. Rob helped us find a solution to keep the app until then without being charged. A business with integrity!”
“I am setting up my shop, and the BookThatApp support team has been a great help: fast response and friendly support team. I am sure I will enjoy working with them in the future.”
“After a long research of apps, BookThatApp was the best choice. It is perfectly integrated into the shop and the customer stays during his whole journey in the shop and doesn't have to bounce to another website with other payment methods. So this is in my opinion the best and easiest way to integrate class-/event-tickets into your shop. Highly recommendable is the support. They helped me out very quickly and did a great job! Thank you very much!”
“Great app for bookings, the support team is the best ever- with you all the way. I totally recommend this app.”
“The app helped me really well with my booking business.”
“Very well done on the features and functionalities and they are super responsive to emails inquiries and fixed my problem instantly. I will use it for the long term.”
“I used this app to help me indicate when a rental product is available and for how long it can be rented out. I received great support from BookThatApp, and can really recommend the app. Unfortunately, it is not possible with Shopify to implement different prices for different days of the week, e.g. my products should be cheaper from Monday-Thursday, but this is not an option yet. However, implementing BookThatApp has helped me so much in reaching my goals for how my website should be easy to use for my customers.”
“Great app for appointments. So many features, plus you will get five-star customer service! They are very responsive and helpful.”
“Great app. Highly configurable which is excellent. Brilliant support team (Rob is a champ!) and quick response times also. Thanks.”
“You can only use one type of booking form out of the box. However, if you can fiddle with the code a bit you can make multiple ones work at the same time. The support team is very responsive and helpful.”
“Our business partners wished for us to add consulting services, in addition to products, and found a perfect solution. It has the features we were looking for and was also very easy to install. For areas we did not fully understand, the help desk helped us by responding very quickly. We appreciate their help very much!”
Experience The Difference
“Comparable booking apps cost $600/month. BTA has almost everything. It takes some work to take advantage of all the features, but Support from BTA is fantastic - quick to respond and very effective and helpful. With other apps, almost every little additional feature costs extra-not with BTA. The world needs more companies like BTA!”
“This app is awesome. It is the main app that drives our website. We love the functionality of any kind of booking capabilities. I looked at 7 other apps, and all of them were clunky, not working right, or did not deliver on the functionality.
BTA clearly know what they are doing. The tech support is just top-notch. I had so many questions and requests, and they were able to solve all of them (mostly due to my misconfigurations from so many options that are available). They were able to find conflicting code with other apps/themes that made life so much easier. This app/company rocks.”
“So far, this app is doing everything we want it to be doing. We are using it now for equipment rentals both off-site and on-site. We use it for scheduling and posting our group classes, and we are just starting to use it for private lessons. Support has been helpful. When I get stuck setting something up, they have helped within an hour, even on weekends. Very happy with this and plan on implementing it.”
“I had a bit of an issue with the app's functions, BUT the support team was efficient in addressing any problem I had! Friendly, quick, and able to not only fix my issue but also guide me in better understanding the app to avoid any future confusion.
That said, my issue was a bit more in-depth than what I normally work on within the app. From creating appointments to searching past customers to customizing the schedule for more specific days is so convenient to control from the same app. This calendar is by far my preferred app to any other method I've used in my seven years of admin work.”
I checked them all out. BTA has a great interface to set up your bookings. Integrates flawlessly with Google, and most import works perfectly with our theme. Something I can't say for the others. All around a great app.
If that's not enough, they have one of the best support teams anywhere. Responsive to all inquiries with quick fixes. Very comforting when you rely on the app to run seamlessly.
“We use this app to set up a reservation system for a clothing shop. Great service and quick response! Every time we need help with setting up the widget or configurations, they are always there to fix problems for us. Also, thank you, Albert, for the fast responses!”
“This app covers a lot of options. If something isn't working the way you expected, just as the support team. they're very knowledgeable about their product and, in my experience, are quick to respond and help you fix up your errors!”
“Using this app to book private groups as well as classes for a yoga studio. Top-notch support. Saved me hours, and we ended up with exactly what we wanted.”
“Great app. Great Customer Service. Totally recommend it. You can make a lot of different types of bookings that share resources between them.”
“Great App! Does exactly what I need it to for my Candle Making Workshops. And anytime I have had questions, the quick response time is fantastic.”
“The teams are great and available to respond to needs and questions. Thank you to the teams for their rapid response.”
“Wow die App kann so alles abbilden was man sich nur vorstellen kann. Leicht auf zu setzen mit top Anleitungen und Dokumentationen. Das beste ist aber der Support vom Team selber, hilft einen sehr schnell weiter. Top.”
“Ignore bad reviews. If you are not experienced enough to use the app, it is not the developer's fault. A good app covers a lot of topics that customers often have to deal with when a small business owner doesn't take the time (or use the tool) to make purchases easier. This app IS THE ABSOLUTE BEST if you're wanting to do product rentals and other appointment/booking style functions on your Shopify site. If you go elsewhere to add rentals/bookings, you'll come back to this app, trust me, that's what happened to me. My favorite features include being able to have my assistant manage orders from a separate login through a URL and being able to list products for sale as well as for rent in the SAME listing! LOVE, LOVE, LOVE! Support is wonderful too. Give it a try, you won't regret it.
“I work for a not-for-profit, and we use BookThatApp for various programs requiring simultaneous bookings. This is a powerful tool with a long learning curve, but Rob B. was incredibly helpful in teaching us the intricacies of the back end of the software. We were really grateful that he was so personable and would often link us to a written confirmation of what he had just mentioned, so we know in stone what we were looking for. We were able to work with BookThatApp's many different tools (which I have come to learn are still being updated and developed into things that are even better) and save money. Thanks, Rob and BTA!”
“So far, this is one of the best apps that I've used in Shopify. It was a last-minute add-on for a very large event that we are doing, and the awesome customer support made it totally stress-free. It does exactly what we need it to do and more.
I wouldn't hesitate to recommend this app to anyone. Thanks guys, for the super quick service!”
“Just Fabulous. It works so well for us to get students to book courses online with no administration intervention. Allows multiple payment options to work seamlessly with the booking.
Took a little while to iron out some display options, but now it's how we like it. Great support too. Great App. Get it if you need to sell courses and book online.”
“We plan to use this app to book studio classes, and we have had nothing but a great experience with the customer service team any time we have questions. Rob is the MAN! Very on top of his work. Stand by the app so far, simply on the fact that it is so EASY to use and EASY to ask questions.”
“We have been using BTA since 2019, and it has been meeting our needs for appointments, classes, and events. When we need help with a technical issue, the support time is always prompt and helpful.”
“We're using BTA for over a year now, and we're extremely happy with its functionality and possibilities. Support is very helpful, and they take care of problems really fast.”
“Very helpful customer service. I was helped by Albert. He immediately fixed my issue and did so with ease and in a timely manner. Would highly recommend it!”
“Great app to plan your appointments. If I had any questions, it was answered very fast, and the experience with the support chat is great so far!”
“Soporte de Bookthatapp tiene muy buena disposición para solucionar los problemas, aplicación muy fácil de entender y administrar. Gracias!”
“Es la mejor aplicación de reservas, la atención es impecable y ágil, te solucionan todo rápido, es fácil de utilizar y estoy feliz.”
Brilliant app and essential if you are a rentals business. Their service is also first class. Always very responsive and helpful!
“de app werkt prima, de helpdesk reageert erg snel. tot nu toe erg tevreden. wij verhuren LEGO en waren al lang op zoek naar een goede app. die hebben we nu dus gevonden.”
“We needed this app for our power tool rental website, and I had a hard time figuring out how choosing a date range would change the price according to the number of days. I started the online chat in the app, and 3 minutes later BookThatApp fixed it. This app is just what we needed, and it works perfectly.”
“We've been using BTA in our tourism business for a while now, and it's great. Backend takes a little learning, but the support team has always been friendly and super quick to reply.”
“Great app for taking table reservations across multiple cafes on our website. Easily customisable with lots of features. Rob, the developer, is always on hand to help and quick to respond. I would recommend it and happily try any other apps from this developer.”
“Using this app for rental. I didn't fully understand everything. So, I reached out for help and got all my questions answered. Made it really easy and I'm happy with the outcome.”
“Very powerful software that can be used in a lot of different ways. We used it to create a table reservation system and also events. A big thanks to the customer service team who were great about helping us get it set up.”
“This app is PERFECT for my online group and private Zoom classes! The integration of booking and Zoom links is exactly what I was looking for and fits my site theme beautifully. AND THE CUSTOMER SUPPORT IS AMAZING. So fast, responsive, and attentive. 100% GO FOR IT!
“I use this app for my dress rental platform and it is a little tricky and scary at first but I immediately contacted the helpline, and Rob was absolutely amazing and he responded so quickly and this app is just amazing and so are the people. Totally recommend. 10/10.”
“We're using this app in order to have a calendar on our website so our clients can choose a date & time for the tours we sell. The functionality of the app is very good, in fact, I do not recall any downtime at all in more than 2 years that we have been using the app. I'd also like to give a special shoutout to Rob who has been helping us out on various occasions when we had technical issues. Fast and friendly support, keep it up, guys!
Also wanted to give a shoutout to Gavin from the Bookthatapp team who went above and beyond to help us with an issue we had in our template that was not related to Bookthatapp. Excellent work from the entire team!”
“Customer care is very great!! App integrated perfectly on my store with Rob’s support. The best app for booking.”
“A great app for rentals. User-friendly and customer support is very helpful and answers quickly. I recommend it!”
“Surely the best app for bookings on Shopify. Bookthatapp offers many options, this is perfect for specific booking needs. The different solutions offered are very complete and well thought out. In addition, the support is very helpful and responsive.”
“So far should be the best option for appointment booking Shopify application. Their Technical Support Rob is very supportive and responsive!”
“We had been selling "Open Admission Tickets" to our museum from our Shopify shop but the fact that the visitor numbers were growing exponentially required us to have a Bookings Engine to manage the number of tickets and set capacity limits for each date and timeslot.
BookThatApp was bolted onto Shopify and the existing product template page was enhanced as a result. The customer can now immediately see the availability and the choice of what Tour to go on is now being managed by the customer rather than our staff having to hide tickets from our Shop when it's full (messages shown to customer during the booking process guide customer into choosing different date or time).
Our staff now have an immediate overview of "who’s coming in when". We love the many different setup options to deal with the many variant options and when we had to close the museum for public tours in the coming months due to a private hire event, we were able to "BlackOut" all tickets online for the day in a matter of just a few clicks in the BookThatApp admin ... Happy Days! As a result of the operational ease of this, we have reduced the ticket prices for online purchases only and have been able to reduce the queues at the tills in the museum since more and more people are pre-booking online now.
Christine and her team have been very helpful in the implementation process while working with our web developers for the Shopify shop and whenever help was needed, we always got immediate support.”
“The customer service is AMAZING. always available and with an almost immediate response. For me, this is very important as I'm the only person in the startup. So I always look for true and close partners. BTA helps to organize all the rentals that we receive, and when we'll be bigger, I know I'll take much more from BTA. thank you all!”
“Great App and amazing customer service. Always respond immediately, and the app has been amazing for the last 5 years, helping us with thousands of bookings. Thanks, BTA team.”
“Fantastic support, superb features. One-stop solution for all renting portal needs... I will recommend it for sure.”
“I used this app for more than a year, and it definitely meets my store needs. There are not so many apps to allow certain functionality, especially for renting products. The team has been fully supportive so far! Thank you, guys!”
“Makes scheduling easy & at your fingertips. Easy to navigate, avoid conflicts and block out dates.”
“We added this to our site and are excited to have the ease of use with rental bikes, skis, and more. Their technical support was excellent to dial in our product pages too. Well worth the $25.”
“This app has helped us to easily use Shopify to book all our Christmas online events with multiple dates and timeslots. it is easy to set up and the support team is super responsive and helpful. Highly recommend.”
I have been using BTA for about 3 years now and it has only become better and better! I rely on the calendar to view my bookings daily, it's like having a PA. The app is seamless, easy to use, and customer friendly, I use it for both product hire bookings and appointment bookings - it can suit a range of needs. Highly recommend this app for any hire or booking-based businesses.
“BookThatApp is unique for websites that require specific rental solutions. I have tried out several other apps but they do not meet the required needs as they have quite limited options in my opinion. I am very pleased with the team behind the APP - they respond fast and have patience in letting one understand their product. Much appreciation and thanks for making my website work out so well!”
“I have had the very best experience with BookThatApp. The customer service is superb & I cannot recommend BookThatApp enough. Everything was up & running within hours. Thank you for all the support & great service your App provides.”
“Really powerful booking system with a lot of options for a good price. Best of all is their great support that replies within hours, sometimes minutes!! Always solving-oriented and friendly!”
“Been using this for a while and it works well for me. Their support is also very good! I recommend it to businesses that require bookings.”
“Great app. It works great. Also a big thank you to the developers who helped me integrate the app into my store.”
“We are a Ski rental shop. We have chosen to use BookThatApp to manage our online bookings. Our store is still in construction but after several tests, the app seems to work very well and corresponds to what we are looking for. The most remarkable thing is the great customer service, efficient and fast response. Many thanks to Rob for his support during the setup process. We recommend it!”
“Great solution! It blends so well with Shopify, great support. What more can you ask for..? :)”
“Excellent customer service. Rob was super responsive and efficient when dealing with questions I had about the app. Our business is on hold until November. Rob helped us find a solution to keep the app until then without being charged. A business with integrity!”
“I am setting up my shop, and the BookThatApp support team has been a great help: fast response and friendly support team. I am sure I will enjoy working with them in the future.”
“After a long research of apps, BookThatApp was the best choice. It is perfectly integrated into the shop and the customer stays during his whole journey in the shop and doesn't have to bounce to another website with other payment methods. So this is in my opinion the best and easiest way to integrate class-/event-tickets into your shop. Highly recommendable is the support. They helped me out very quickly and did a great job! Thank you very much!”
“Great app for bookings, the support team is the best ever- with you all the way. I totally recommend this app.”
“The app helped me really well with my booking business.”
“Very well done on the features and functionalities and they are super responsive to emails inquiries and fixed my problem instantly. I will use it for the long term.”
“I used this app to help me indicate when a rental product is available and for how long it can be rented out. I received great support from BookThatApp, and can really recommend the app. Unfortunately, it is not possible with Shopify to implement different prices for different days of the week, e.g. my products should be cheaper from Monday-Thursday, but this is not an option yet. However, implementing BookThatApp has helped me so much in reaching my goals for how my website should be easy to use for my customers.”
“Great app for appointments. So many features, plus you will get five-star customer service! They are very responsive and helpful.”
“Great app. Highly configurable which is excellent. Brilliant support team (Rob is a champ!) and quick response times also. Thanks.”
“You can only use one type of booking form out of the box. However, if you can fiddle with the code a bit you can make multiple ones work at the same time. The support team is very responsive and helpful.”
“Our business partners wished for us to add consulting services, in addition to products, and found a perfect solution. It has the features we were looking for and was also very easy to install. For areas we did not fully understand, the help desk helped us by responding very quickly. We appreciate their help very much!”
Experience The Difference
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